Terms of Service
Effective Date: November 10, 2026
Welcome to InQuery. These Terms of Service ("Terms") govern your access to and use of the website, platform, and services operated by InQuery, Inc. ("InQuery," "we," "our," or "us").
By accessing our website, creating an account, or using our services, you agree to these Terms. If you are using InQuery on behalf of an organization, you represent that you are authorized to accept these Terms on its behalf.
Please read these Terms carefully.
1. About InQuery
InQuery provides medical record retrieval, document processing, artificial intelligence-powered analysis, and related workflow services to law firms, medical-legal service providers, and other professional organizations.
Our services may include:
- Requesting, retrieving, and organizing medical records and billing documents.
- Communicating with healthcare providers and records custodians regarding authorized requests.
- Generating medical chronologies, summaries, and other AI-assisted documents.
- Providing software tools for managing records, cases, and related workflows.
- Delivering customer support, service notifications, and operational communications.
These offerings are collectively referred to as the "Services."
We may modify, improve, or discontinue features of the Services from time to time, subject to applicable contractual commitments.
2. Use of Our Services
You agree to use the Services only for lawful purposes and in accordance with these Terms.
You are responsible for ensuring that information submitted to InQuery is accurate and that you have the necessary rights, permissions, and authorizations to provide it.
In particular, when requesting medical records or submitting sensitive information, you are responsible for obtaining any required patient authorizations and complying with applicable privacy laws.
You agree not to:
- Use the Services for fraudulent, unlawful, or unauthorized activities.
- Submit information that you are not legally authorized to access or disclose.
- Attempt to interfere with the security or functionality of our systems.
- Access another user's account or confidential information without permission.
- Reverse engineer, copy, or misuse our proprietary technology except as permitted by law.
We reserve the right to suspend or restrict access when reasonably necessary to address security threats, unlawful activity, or material violations of these Terms.
3. Accounts and Access
Certain Services require an account.
You agree to provide accurate registration information, maintain the confidentiality of your credentials, and promptly notify us of suspected unauthorized access.
You are responsible for activities conducted through your account by users whom you have authorized.
We may establish reasonable technical, security, and administrative requirements for accessing the Services.
4. Medical Record Retrieval
InQuery facilitates the retrieval of records and documents from healthcare providers, medical records departments, and other third-party custodians.
Although we make commercially reasonable efforts to complete authorized requests accurately and efficiently, we do not control the actions of third-party record custodians.
Accordingly, we cannot guarantee:
- That requested records exist or are available.
- That third-party providers will fulfill requests within a particular timeframe.
- That records supplied by third parties are complete or accurate.
- That third-party providers will accept a particular authorization or request format.
Any retrieval timelines communicated by InQuery are estimates unless expressly guaranteed in a separate written agreement.
Customers remain responsible for applicable legal deadlines, ensuring proper authorization, and determining whether received records satisfy their professional requirements.
5. Artificial Intelligence and Generated Content
Certain InQuery Services use artificial intelligence and automated processing to extract, organize, analyze, and summarize information.
AI-generated materials may contain errors, omissions, or inaccuracies.
InQuery's outputs are intended to assist professional workflows and are not substitutes for independent professional judgment.
Customers are responsible for reviewing and verifying generated content before relying on it for legal, medical, financial, or other consequential decisions.
InQuery does not provide legal or medical advice. Use of our Services does not establish an attorney-client or healthcare provider-patient relationship with InQuery.
6. Communications and SMS Messaging Terms
InQuery SMS Program
InQuery may offer an SMS messaging program to individuals who have expressly opted in to receive service-related text messages.
The InQuery SMS program provides operational and transactional communications associated with our medical record retrieval and document processing services.
Depending on the recipient's relationship with InQuery, these messages may include:
- Medical record request status updates.
- Requests for additional information or documentation.
- Notifications concerning retrieval progress or completion.
- Account, onboarding, and customer support communications.
- Other service-related operational notifications.
Consent to Receive Messages
By separately opting in to the InQuery SMS program, you consent to receive text messages from InQuery at the mobile number you provide.
Consent to receive SMS messages is voluntary and is not a condition of purchasing our Services.
Acceptance of these Terms alone does not constitute consent to receive SMS communications.
Message Frequency and Charges
Message frequency varies based on your activity and the services being provided.
Message and data rates may apply.
Your wireless carrier may charge you for sending or receiving messages according to your mobile service plan.
Opting Out
You may opt out of the InQuery SMS program at any time by replying STOP to any message.
After opting out, you may receive a final confirmation message. You will not receive further messages from that program unless you opt in again.
Customer Support
For assistance, reply HELP to any InQuery SMS message or contact us at:
Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
Message delivery is subject to carrier availability, network conditions, device compatibility, and other factors outside InQuery's control.
Privacy
We respect your privacy and handle personal information in accordance with our Privacy Policy.
We do not share or sell mobile phone numbers or SMS opt-in consent information to third parties or affiliates for their own marketing or promotional purposes.
For more information, please review our Privacy Policy: https://www.inquery.ai/privacy/
Other Communications
InQuery may also communicate with customers, healthcare providers, and other authorized parties by email or telephone in connection with its Services.
Communications may be handled by employees, authorized service providers, or automated technologies, subject to applicable law.
Where legally required, InQuery will obtain applicable consent and provide required disclosures for automated or recorded communications.
7. Privacy and Data Protection
InQuery takes the privacy and security of customer information seriously.
Our collection and use of personal information are described in our Privacy Policy: https://www.inquery.ai/privacy/
Additional information about our security practices is available at: https://www.inquery.ai/security/
Where applicable, our processing of protected health information or other regulated personal data is governed by separate agreements, including Business Associate Agreements or Data Processing Addenda.
In the event of a conflict between these Terms and an applicable executed data protection agreement, the provisions of that agreement will govern the subject matter it covers.
8. Customer Data and Intellectual Property
You retain your applicable ownership rights in documents, records, and other information you provide to InQuery.
You authorize InQuery to access, process, transmit, and store that information as reasonably necessary to provide the Services, comply with your authorized instructions, and satisfy applicable legal obligations, subject to applicable privacy and confidentiality requirements.
InQuery retains ownership of its software, algorithms, systems, designs, trademarks, and other proprietary technology.
Unless otherwise agreed in writing, customers may use and reproduce deliverables generated specifically for them in connection with their legitimate business and professional activities.
You may not copy, reproduce, distribute, or commercially exploit InQuery's underlying technology without prior written authorization.
9. Fees and Payments
Certain Services require payment.
Fees, usage limits, billing arrangements, and payment obligations will be established through the applicable pricing schedule, accepted order, subscription, or separate written agreement.
You agree to pay all applicable fees associated with the Services you purchase.
Any additional charges imposed by third-party record custodians will be handled according to the applicable pricing arrangement or customer authorization.
Free trials, discounts, and promotional offers may be subject to additional terms communicated at the time of the offer.
10. Third-Party Services
Our Services may interact with third-party software, healthcare providers, communication services, or other external systems.
We are not responsible for the independent availability, accuracy, performance, or policies of third-party systems outside our reasonable control.
Your use of third-party services may also be subject to the terms and conditions of those providers.
11. Service Availability and Disclaimers
We strive to provide reliable and accurate Services. However, we do not guarantee uninterrupted availability, error-free operation, or specific outcomes.
Except as expressly provided in a separate written agreement, and to the maximum extent permitted by applicable law, the Services are provided on an "as available" basis without additional warranties, including implied warranties of merchantability or fitness for a particular purpose.
InQuery does not guarantee litigation outcomes, settlement results, the completeness of third-party medical records, or the accuracy of AI-generated content.
Nothing in these Terms limits rights or remedies that cannot legally be excluded.
12. Limitation of Liability
To the maximum extent permitted by law, InQuery will not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of the Services, including lost profits, business interruption, or lost opportunities.
Except where prohibited by law or otherwise specified in a signed agreement, InQuery's total aggregate liability arising from these Terms will not exceed the greater of $1,000 or the total amount paid by the applicable customer to InQuery during the twelve months preceding the event giving rise to the claim.
This limitation does not apply to fraud, willful misconduct, or any other liability that cannot lawfully be limited.
Any applicable negotiated agreement, BAA, or DPA will govern to the extent it establishes different liability obligations for its subject matter.
13. Termination
You may discontinue use of our website or Services at any time, subject to outstanding contractual or payment obligations.
We may suspend or terminate access in the event of a material violation of these Terms, unlawful activity, or a significant security risk.
Where reasonably practicable, we will provide notice before terminating access for a remediable breach.
Upon termination, obligations concerning confidentiality, intellectual property, accrued payments, and limitations of liability will continue to apply to the extent appropriate.
Customer data will be handled in accordance with applicable agreements and legal requirements.
14. Changes to These Terms
We may update these Terms periodically to reflect changes in our Services, legal obligations, or business practices.
Updated Terms will be published on our website with a revised effective date.
We will provide reasonable notice of material changes affecting registered customers. Where required by law, we will obtain consent before such changes take effect.
Continued use of the Services following the effective date of updated Terms constitutes acceptance to the extent permitted by applicable law.
15. Governing Law
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.
Unless otherwise agreed in writing, disputes arising under these Terms will be subject to the jurisdiction of the state and federal courts located in New York County, New York.
If any provision is found unenforceable, the remaining provisions will remain in effect.
16. Separate Agreements
Customers may enter into additional written agreements with InQuery, including service agreements, order forms, confidentiality agreements, Business Associate Agreements, and Data Processing Addenda.
Where an applicable signed agreement conflicts with these Terms, the signed agreement will control regarding its subject matter.
Nothing in these Terms modifies or supersedes obligations established by an applicable executed BAA or DPA.
17. Contact Information
For questions about these Terms, our Services, or our communications practices, please contact:
InQuery, Inc.
447 Broadway, Floor 2
New York, NY 10013
United States
Email: contact@tryinquery.com
Privacy and security inquiries: security@tryinquery.com
Website: https://www.inquery.ai/